Last Updated: 08 October 2026
Business Name: HOPE FARM CO PTY LTD 99 680 409 563
Website: www.hopefarmstay.com.au
HOPE FARM CO PTY LTD operates the website www.hopefarmstay.com.au and provides farmstay accommodation and agritourism experiences. We are committed to respecting your privacy and protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Information We Collect
We collect personal information necessary to process your bookings, ensure safety on our property, and provide you with a quality stay. The types of personal information we collect include:
Contact Information: Name, email address, phone number, and residential/postal address.
Booking & Stay Details: Arrival/departure dates, number of guests, vehicle registration numbers, and special requests or accessibility requirements.
Financial Information: Payment card details, billing address, and transaction history (processed securely via our third-party payment gateway).
Identification: Photo ID details (e.g., driver's license or passport numbers) required upon check-in for verification and safety compliance.
Digital & Usage Data: IP addresses, browser type, device information, and website usage statistics collected via cookies and analytics tools.
Emergency Contact Details: Contact details for nominated emergency contacts if provided during check-in or booking.
2. How We Collect Personal Information
We collect personal information through direct interaction and automated technologies, including when you:
Make an inquiry or booking directly through our website, phone, or email.
Book through third-party platforms (e.g., Airbnb, Stayz, Booking.com, or local visitor information centers).
Complete check-in forms or liability waivers upon arrival.
Subscribe to our newsletter or promotional communications.
Interact with us on social media or leave a guest review.
3. Why We Collect and Use Your Information
We collect and use your personal information for the following primary purposes:
Booking & Service Delivery: Processing reservations, payments, check-in logistics, and communicating stay details.
Property Safety & Security: Managing farm safety, verifying guest identities, enforcing house rules, and contacting you in the event of a emergency (e.g., severe weather or bushfire events).
Customer Support: Responding to inquiries, feedback, or complaints.
Marketing & Communications: Sending promotional updates, special offers, or newsletters (where you have opted in or where permitted by law). You can unsubscribe at any time.
Legal Compliance: Complying with tax obligations, council regulations, insurance requirements, and lawful requests from authorities.
4. Disclosure of Personal Information
We do not sell, rent, or trade your personal information. We may disclose your information to trusted third parties solely to support our business operations:
Service Providers: Third-party vendors who assist us with web hosting, online booking engines (e.g., [e.g., Little Hotelier / RMS]), payment processing, IT support, and marketing platforms.
Emergency Services & Regulatory Bodies: Queensland Police, local councils, or Queensland Fire and Emergency Services (QFES) if required for health, safety, or legal compliance reasons.
Professional Advisors: Our insurers, accountants, lawyers, or auditors where reasonably required.
All third-party service providers are required to handle your personal information securely and in accordance with Australian privacy laws.
5. Security and Storage
We take all reasonable steps to protect your personal information from loss, misuse, unauthorized access, modification, or disclosure.
Digital Records: Stored on secure, password-protected servers using encryption (SSL technology) for online payment processing.
Physical Records: Any printed check-in forms or waivers are kept in secure, locked administrative facilities accessible only by authorized staff.
We destroy or de-identify personal information when it is no longer required for operational, legal, or financial purposes.
6. Cookies and Website Analytics
Our website uses cookies and similar tracking technologies to improve your user experience, analyze site traffic, and optimize marketing efforts. You can choose to disable cookies through your web browser settings, though some website features or online booking tools may not function properly as a result.
7. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you, or to ask us to correct or update inaccurate information.
To request access or corrections, please contact our Privacy Officer using the contact details provided below. We will respond to your request within a reasonable timeframe.
8. Unsubscribing from Direct Marketing
If you no longer wish to receive promotional communications or marketing emails from us, you can opt out at any time by clicking the "Unsubscribe" link at the bottom of any marketing email or by contacting us directly.
9. Complaints and Contact Information
If you have questions, concerns, or wish to make a formal complaint regarding how we handle your personal information, please contact us at:
Privacy Officer
Business Name: HOPE FARM CO PTY LTD
Email: hello@hopefarmstay.com.au
Phone: 0499369584
Postal Address: 148 Flagstone Creek Rd, Mundoolun, 4285
